USC Credit Union Blog

USC Credit Union Blog

Credit Unions Ranked Number One in Consumer Satisfaction

Posted by Cal on Nov 25, 2014 2:00:00 PM

Customer satisfaction is essential for businesses to succeed today. While customers tend to expect a lot from the industries they do business with – particularly in financial services – only one group can meet that challenge: credit unions.

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What Drives Consumers’ Checking Account Choices?

Posted by Cal on Oct 22, 2014 5:11:00 PM

Why do consumers choose one checking account instead of another? Data from thousands of checking account searches reveals the hot buttons behind consumers' decisions: locations, fees, advertising and word-of-mouth.

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ATM, Overdraft Fees Surge to Record Highs

Posted by Cal on Oct 9, 2014 3:50:00 PM

Fees for using out-of-network ATMs rose 5% over the past year and are up 23% over the past five years, according to Bankrate.com’s 17th annual checking survey. The average cost to consumers going outside their network is now $4.35 per transaction, a new high, and the eighth consecutive record-breaking year.

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